We provide you with a comprehensive guide covering the exact date of disbursement, steps for quick inquiry using the ID number through the unified national access portal, and how to use the estimated calculator to calculate the value of the entitled support.
Have the Citizen Account support amounts for October been officially issued?
The Citizen Account Beneficiary Service Program clarified in response to citizens' inquiries that eligibility results are issued periodically and in advance before the actual disbursement date, while the approved financial amounts are deposited in the registered bank accounts on the specified disbursement day without any delay, unless it coincides with an official holiday or a weekend.
Each beneficiary can immediately check their eligibility status and the amount allocated to them by logging into the electronic portal before the deposit day.
Citizen Account Disbursement Date (Payment 107)
According to the approved schedule for the support program, the usual deposit date is the tenth day of each Gregorian month:
The fixed rule for disbursement: Support is deposited on the tenth day of the Gregorian month.
Postponement or advancement: If the tenth day falls on a Friday, the disbursement is advanced to Thursday (the ninth day). If it falls on a Saturday, the disbursement is postponed to Sunday (the eleventh day).
Actual deposit time: Saudi banks will begin depositing amounts gradually starting from 12:00 midnight until the end of official working hours on the specified day.
Steps to inquire about the Citizen Account using the ID number via Nafath
The Ministry of Human Resources and Social Development has enabled secure login and instant inquiry through the unified national access portal by following the steps below:
Access the official website of [the Electronic Citizen Account Portal].
Click on the button «Login via the unified national access».
Enter the national ID card number or the username for the "Absher" account.
Confirm the request through the "Nafath" application on the mobile phone by selecting the matching number.
Go to the tab «Eligibility Study» to check the eligibility status and details of the approved payment.
Inquiry and financial support details table
| Statement | Details | Link / Method |
| Approved login method | Unified national access (Nafath) | Nafath application / Absher portal |
| Eligibility check | Monthly eligibility study results | «Eligibility Study» tab on the portal |
| Toll-free unified number | Call center and beneficiary services | 19912 |
| Call center working hours | From Sunday to Thursday | 8:00 AM – 8:00 PM |
How to use the estimated Citizen Account calculator
The estimated calculator allows beneficiaries and heads of households to know the approximate amount before it is deposited into the bank account through the following steps:
Go to the main interface of the portal and click on the icon «Estimated Calculator».
Determine the beneficiary's status: (Head of household / Independent individual).
If "Head of household" is selected, enter the number of dependents over 18 years old and under 18 years old.
Enter the total monthly income of the family (including the salaries of dependents and any additional income).
Click on the option "Calculate", where the estimated value of the entitled support and the exemption limit from reduction will appear.
Eligibility conditions for social security beneficiaries and independent families
The program confirmed that registration in social security does not mean automatic acceptance into the Citizen Account; rather, it requires meeting the specific program criteria, including:
Nationality and residency: The applicant must be a Saudi national (or holder of mobility cards), and a permanent resident within the Kingdom.
Data matching: The disclosed data in the program must match the data from official entities and social insurance.
Income disqualification limit: The total income of the family or independent individual must not exceed the disqualification limit for support set by the program.
Proof of independence for the independent individual: Attach a documented electronic lease contract via the "Ejar" platform or a property ownership deed.
How to submit an objection in case of ineligibility or payment deficiency
If the result shows "Ineligible" or there is a deficiency in the entitled support:
Go to the list of "Eligibility Study" and find out the reasons for ineligibility.
Click on the icon "Submit Objection" and attach the updated documents within a period not exceeding 90 days from the date of the result issuance.
If the objection is accepted, the entitled support will be disbursed retroactively for the approved period.